I am not alone in my frustration (and yes I am also befuddled at why a quality conscious company like Apple would ever partner with a service provider as crappy as AT&T -- Steve Jobs what were you thinking, despite the money they paid you?) Consumer Reports as placed AT&T dead last in just about every rating category.
Among the top carriers in the U.S., AT&T is the worst by a healthy margin. The news comes from this year’s Consumer Reports reader survey, which ranks Verizon Wireless, AT&T, Sprint and T-Mobile along with some regional carriers. Verizon Wireless was ranked as the nation’s top major carrier, though its score of 74 positions it in the No. 2 spot overall behind U.S. Cellular. Readers were asked to grade each carrier on several criteria including value, voice service quality, data service quality and customer support. The ratings were on a scale of “Worse” to “Better,” with three increments in between. AT&T received the lowest possible rating of “Worse” in eight out of nine categories, managing too eke out a next-to-lowest rating for SMS service quality. In response to the survey, AT&T had this to say:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
Smartphones were also ranked in the same issue of Consumer Reports, and all but one of the top devices in the country are powered by Android. In fact each of the four variants of Samsung’s Galaxy S smartphone received top honors, either solely (Sprint’s Epic 4G, T-Mobile’s Vibrant) or as part of a tie — the Fascinate tied the Motorola DROID X for the No. 1 spot on Verizon Wireless, and Captivate tied the Apple iPhone 4 on AT&T.
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