Here's the latest info on my search for rational thought at Gavel & Gown Software, Inc., the publishers of Amicus Attorney software, and the company's policies and practices regarding maintenance and upgrades. As you will recall, on Monday of last week I was charged more than $500 to renew my annual maintenance contract. Then on Wednesday I learned that there is a 2009 update to the software. I contacted Gavel & Gown software, and was told it would cost me $901.20 to upgrade my 4 seat licenses. And by the way, that upgrade does not come with support! From past experience I can assure everyone out there that when you buy an upgrade from Gavel & Gown it just does not install problem free, and there are always several calls to technical support.
So, the bottom line is that what amounts to nothing more than an annual upgrade would cost me more than $1400. Basically ransom money -- buying the 2009 version to fix the bugs in the 2008 version and get some modest new features as a throw in. I'm not gonna do it. I'll live with the old bugs I have in the old version of Amicus Attorney, rather than pay thousands of dollars for the new problems.
Incidentally, regarding that $500 maintenance contract. It sucks! The last three times I have called technical support I have had to leave a message. Only one of the calls was returned. Somewhere around the beginning of last year G&G had launched a PR campaign proclaiming that they had resolved the long hold times, dropped calls, and failure to return call problems that were plaguing the technical support department. I believe the company even hired a new technical support manager. For a couple of months there was actual improvement. Now, unfortunately, I must report that the bad old days have returned, and G&G's technical support once again gets critical marks.
Thank you for visiting the Family Law Lawyer Tech & Practice blog. My name is John Harding. I am a family law lawyer practicing in Northern California. Long ago I realized that I could practice law more effectively and more efficiently (i.e., better and easier) by availing myself of the technological tools that are out there. I also learned that a successful law practice requires successful marketing. Hardware and software working together make me a better lawyer, and make my life easier. Marketing helps to bring in the business necessary for professional survival. By this blog I hope to share the tips, tricks, and technology that I have learned about so that others may benefit!