Thursday, July 12, 2012

Calming The Angry Client

Family law is an emotional practice area.  Our clients are going through a nightmarish experience.  It is common for their frustrations to erupt, and for those frustrations to be targeted at the lawyer who is working them through the process.  Being on the receiving end of the need to blame is an all too frequent event for family law lawyers.  As family law lawyers we are going to experience them, and they do take their toll on us.  How can we make it better?

At the attorney@work blog Marilyn Astin Tarlton has a great post on just this topic!  Here is how Marilyn sets it up:
You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn’t. You should just let it go to voicemail, pack up your laptop and go home.
“What the bleep is this?” are the first words you hear. It’s your client. The one for whom you’ve worked like a dog, around the clock, for the past two weeks. It seems this month’s bill has arrived and he’s in flames! Now what?
Her advice:
First, just breathe. Then try not to:
  • Argue with him about it
  • Tell him it is someone else’s fault
  • Ask him to call you back tomorrow
  • Hang up on him
The article continues on with more great advice that we can all use.  Please click here to read the entire post.

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dany chandra said...

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Sophie Mortimer said...

I can only imagine how difficult that is. I'm an editor who has to deal with irate authors and snippy agents, but the emotional lashing out that family lawyers have to deal with boggles my mind. Are there coping mechanisms that you have? Do you have ways of walking yourself through your conversation so you can stay calm? Really interesting post.

Daily Bargains said...

Some issue's are may be negative but you need to thinking positive always, my Lawyers told me and i am following her instructions because this is big solution check out famous lawyers. You will also find some better ideas like me. Keep continue sharing.

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